Returns policy

If your purchase is too big, too small, not your colour or simply not what you expected, you can return it for a refund or exchange it for an alternative item, subject to the following terms:

1. Received Back Within 10 Days

2. Original Tags Still Intact

3. Unworn, Brand New Condition

4. Original Packaging

5. The Item Was Not Listed as 'Final Sale'

If ALL these criteria are met and the store confirms this, a full refund is offered which is processed by Mode.co.nz.

If ANY of these criteria are not met, the item may either be accepted back for a Mode Store credit, or, depending on the condition of the garment, as determined by the receiving store, returned to you as not acceptable for resale.

Please note that for hygiene reasons we are unable to accept returns on swimwear or jewellery items that are worn in piercings.

If you have decided to return an item please click here to send us notification of your return




Suggestions to ensure our Refund Policy criteria are met:

  • Contact the store immediately upon receipt of your item if there are no swing tags attached or the item is not in acceptable condition - the store may ask for pictures to be sent.
  • Ensure the item is not left in an area where food is being cooked as many food smells can permeate a garment, making it unsaleable as a new item.
  • Ensure that when you try the garment on, that you avoid deodorant marks or heavy scents as these too can give the effect of the garment being worn and in unsaleable condition.
  • Leave swing tags attached until you are sure you are keeping the item.
  • Use a tracked courier service as delays in transit will affect the validity of your refund.



Returns Frequently Asked Questions

Are there exceptions to Modes returns policy?

What if my item turns up and it is faulty?

Where do I return my item to?

What if I want to exchange for another size?

Preorder Terms

How do I return my item?

Do I pay for freight on my returns?

When will I see my refund?

Why is my refund less than my original purchase?

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